P I N N A C L E A R C
Job Description

Amazon Connect Architect

Home / Careers / Amazon Connect Architect

Amazon Connect Architect

Location: Plano, TX (Onsite) (Onsite)

Work Authentication: OPT, USC,H1B,TN,H4EAD,L2EAD (Strictly No GC, GCEAD and CPT)

Employment Type: C2C

Posted Date: September 09, 2026

Apply

Job Description

Proficiency in at least one modern programming language (e.g., Python, Java)

Experience implementing cloud contact center platforms, preferably Amazon Connect

Strong expertise with Infrastructure as Code (e.g., Terraform)

Ability to architect and implement AWS applications and networking

Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)

Ability to rapidly build proof-of-concepts and scale them into enterprise solutions

Advanced knowledge of application and infrastructure architecture principles

Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)

Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch

Experience building and supporting enterprise solutions on AWS

Strong understanding of contact center operations (required)

AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Key Responsibilities

  • Proficiency in at least one modern programming language (e.g., Python, Java)
  • Experience implementing cloud contact center platforms, preferably Amazon Connect
  • Strong expertise with Infrastructure as Code (e.g., Terraform)
  • Ability to architect and implement AWS applications and networking
  • Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
  • Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
  • Advanced knowledge of application and infrastructure architecture principles
  • Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
  • Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
  • Experience building and supporting enterprise solutions on AWS
  • Strong understanding of contact center operations (required)
  • AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Must-Have Skills

  • Proficiency in at least one modern programming language (e.g., Python, Java)
  • Experience implementing cloud contact center platforms, preferably Amazon Connect
  • Strong expertise with Infrastructure as Code (e.g., Terraform)
  • Ability to architect and implement AWS applications and networking
  • Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
  • Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
  • Advanced knowledge of application and infrastructure architecture principles
  • Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
  • Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
  • Experience building and supporting enterprise solutions on AWS
  • Strong understanding of contact center operations (required)
  • AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Required Qualifications

  • Exp: 12+ years
  • Experience building and supporting enterprise solutions on AWS
  • Strong understanding of contact center operations (required)
  • Experience implementing cloud contact center platforms, preferably Amazon Connect
  • Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
  • Advanced knowledge of application and infrastructure architecture principles
  • AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

Preferred Qualifications

  • Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)

Privacy Preference Centre for cookies

When you visit a website, it may store or retrieve information on your browser, usually in the form of cookies. This information may relate to you, your preferences, or your device and is primarily used to ensure the website functions as expected. While this information does not usually directly identify you, it can help provide a more personalized browsing experience.

Because we respect your privacy, you can choose to allow or manage certain types of cookies. Select the different category headings below to learn more and adjust your preferences. Please note that disabling some types of cookies may affect your experience on the site and limit some of the services we are able to provide.

Cookie Policy

Manage Consent Preferences

+ Strictly Necessary Cookies
Always Active

These cookies are essential for the website to function properly and cannot be disabled in our systems. They are typically set in response to actions you take that amount to a request for services, such as setting your privacy preferences, logging in, or completing forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not function correctly. These cookies do not store personally identifiable information.

+ Performance Cookies

These cookies help us understand how visitors interact with our website by collecting information about traffic sources, page visits, and user activity. This data helps us improve how our website performs. The information collected is aggregated and anonymous. If you do not allow these cookies, we will not be able to monitor site performance as effectively.

+ Functional Cookies

These cookies allow the website to provide enhanced features and personalized functionality. They may be set by us or by third-party service providers whose tools or services we have added to our website. If you choose not to allow these cookies, some or all of these features may not function properly.

+ Targeting Cookies

These cookies may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and display relevant ads on other websites. They do not directly store personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you may see less personalized advertising.

Preferences saved!